Terms of Service

1. Agreement

By downloading, installing or using SPIKE you agree to these Terms. If you do not agree, do not use the software.

2. License

SPIKE is licensed, not sold. We grant you a non-exclusive, non-transferable right to use the software on devices covered by your license key (trial, subscription or lifetime), for your own business or personal purposes.

You may not reverse engineer, decompile, redistribute or resell the software except where such restriction is prohibited by applicable law.

3. Accounts and subscriptions

Subscriptions renew automatically for the purchased period until cancelled. You can cancel at any time; the license stays active until the end of the paid period. Trials expire automatically.

Physical or digital goods: a 14-day money-back guarantee applies from the purchase date, provided the software has not been materially misused.

4. Acceptable use

You are responsible for the data you import and for the emails you send. Mass mailing must comply with local anti-spam laws and the policies of your email provider (including Google API policies when Gmail is used). Do not use SPIKE to send unlawful, deceptive or unsolicited bulk messages.

5. Your data

Your CRM data stays on your devices. You are responsible for backups. We are not liable for data loss caused by missing backups, hardware failure or third-party services (Google, SMTP providers, payment processors).

6. Third-party services

The software integrates with third-party services (Google OAuth/Gmail API, SMTP providers, payment systems, integrations such as AmoCRM, HubSpot and Bitrix24). Those services are governed by their own terms, and we are not responsible for their availability or actions.

7. Disclaimer of warranties

The software is provided "as is", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation.

8. Limitation of liability

To the maximum extent permitted by law, SPIKE CRM Systems shall not be liable for indirect, incidental or consequential damages, loss of data, lost profits or business interruption. Our total liability shall not exceed the amount you paid for the software in the twelve months preceding the claim.

9. Termination

We may terminate your license if you breach these Terms. Upon termination you must stop using and delete the software. Sections 6-8 survive termination.

10. Changes to these Terms

We may amend these Terms; the current version is published on this page with the date shown above. Continued use after changes means you accept them.

11. Contact

Email: meganfiton@gmail.com